Thu May 17 2012 Contact us Terms and conditions Website feedback
We are pleased to be supporting Mortgage Business Expo 2012, held on Wednesday 23 May … (full article)
The ninth AMI Annual Dinner, sponsored by Abbey for Intermediaries, will be held on T … (full article)
After nine years being part of the Association of Independent Financial Advisers (AI … (full article)
The Association of Mortgage Intermediaries (AMI) today published its first quarterly … (full article)
The MMR is now being debated at a very granular level by those in the industry who will have the task of implementing the new rules. This is raising a number of differing interpretations and concerns over how practical some of the proposals might be.
In setting very clear criteria on what constitutes an advised interaction and what must be considered when giving advice, the paper is very clear. It also gives very specific standards for what a customer needs to know in order to be able to complete an execution only transaction. Many thought this delivered clarity, but it does throw up real issues for how lenders transact with their customers.
Historically and currently, many lenders use the non-advised aspects of the rule book to undertake what they view as "transactional" tasks. This is how they process a range of "administrative changes" such as convert from interest only to capital repayment, extend or shorten the term or more fundamentally agree a retention deal which may be a further fixed rate or move to a tracker, which does not, in the lenders eyes, vary the mortgage contract.
The people doing this do not currently need to be "CEMAP qualified" or be subject to on-going competence measures or satisfy customer best interest standards.
However, under the new rules, how will this operate? Such tasks are rarely "execution only" as the customer arrives with a problem, and the lender representative provides a solution usually through verbal interaction. That this must be advice, is a logical conclusion based on the new rules. In addition a lender may be varying a fundamental part of the advice provided by an intermediary on the appropriate product based on the consumer's needs and circumstances. If the lender varies the product and therefore the advice, surely this then means that the lender is taking on that responsibility. If so then surely that must be on the basis that this is advised and brings with it FOS rights and protection, or if not the new rules indicate the customer must acknowledge they are losing these benefits.
Also in the area of forbearance and dealing with arrears and repossessions, there is a similar concern as to whether all those who work in this area need to attain competence as the work they will be doing could be captured under the advice definition. All of this has significant impacts on lenders, large and small and is about the type of standards and market the MMR wants to deliver. In particular it is about ensuring advice and protection for consumers throughout the life of their mortgage contract. But this will bring significant costs in training, qualifications and monitoring.
So there is a lobby forming to argue that there should be a 3rd way. Not only the simple world of advised and execution only, but also "transacting". This potentially adds another layer, which exists today, but which AMI thought was being removed by the proposals. If this was not the intention then the FSA needs to be clear now. If it was the intention of the consultation to add this, then there needs to be more open discussion as it will impact the shape of the market going forward with risks attached.
Should these unqualified "transactors" be allowed to recommend say a new fixed rate and consolidate the fee into the loan? Given the new MMR proposals on how this must be addressed in an advised sale, it seems illogical to allow this to be repeated on a number of occasions during the rest of the life of the loan without proper explanation and advice. It is therefore difficult to see how this cannot be captured in the new advice framework, if one is applying the logic of consistency and a level playing field. However, regulation is never that, as it stems from statute, a regulatory activities order and its own evolution.
This is currently a debate being conducted on a very limited basis, but which merits a very open discussion. The conclusions will have far reaching consequences for consumers, lenders, brokers and the market as a whole. All parties need to shed light on this as we are now on the final straight of consultation and responses need to address issues such as this one.
Overall, from an intermediary's perspective, the proposals can be viewed as broadly positive.
FSA has recognised the value of advice by requiring that where there is interaction (face-to-face or telephone) the mortgage must be advised. We fully support this move, however, if advice is to be the default for mortgage transactions then an execution-only opt-out must be available for those consumers who know the product they want and are aware of the protections they are giving up.
FSA has also proposed to allow high-net worth clients and mortgage professionals to be exempt from some rules, even if spoken interaction takes place. Ultimately it will be for lenders to decide how they apply these exemptions.
Regardless of the type of sale all mortgage sellers (intermediaries and direct sales staff) will be required to be qualified to the same level. AMI has campaigned for some time for a level playing field in this area of the mortgage market.
The consultation paper clarifies that lenders are ultimately responsible for the affordability assessment. We do not believe that this deviates from what was always FSA's intention in the original MCOB rules.
The absence of commission bias in the mortgage market means that brokers will no longer be required to offer a fee only payment option to describe themselves as 'independent'. Brokers will be required to let consumers know that direct deals exist but they will not be required to advise on them. If a broker does advise on a direct deal, they do not need to produce the KFI but they should make a record of the recommendation and provide a copy to the consumer.
FSA has greatly reduced the amount of paperwork a consumer will receive. The requirement to provide an IDD will be removed and the number of trigger points for issuing a KFI is reduced. FSA will not require suitability letters to be issued but brokers can still do so as a matter of good practice. For an interest-only mortgage to be sold a credible repayment strategy must be proposed. This will be for each lender to set as part of its lending policy.
FSA has proposed transitional arrangements to accommodate those consumers that could fall short of the new affordability requirements. The translational proposals are a step in the right direction but will require further development if they are to have a real impact.
Overall FSA's MMR paper is considered comprehensive, and is designed to give a clear direction of travel.
Whilst some areas give us concerns the paper on balance should be welcomed by the intermediary community.
Alex Revell
AMI Policy Analyst
2011 was the year where the number of regulators looking over the mortgage market appeared to explode.
The FSA continued its work on the MMR and looked to extend its scope to second charge lending as well as consider where we might be on the rental market.
Then as Europe upped the game with their catchily titled "Credit agreements related to residential property" proposals, we appeared to be overtaken by the bureaucrats.
For others, it possibly felt more like "groundhog day", or the "year of the pancake". Lending volumes have remained at broadly the same level for three years now and there is little prospect of this improving. You can pick your own theme, but for me it has been one of opportunity and perhaps a corner turned.
Whilst this is not the market that any of us want, or indeed the market that most of us think consumers need, it is still our market. Brokers continue to dominate. The largest lenders still employ large numbers of people in the broker space to ensure they maintain their competitive edge. As lenders repair their broken balanced sheets, more return with intermediary only strategies.
Broker numbers continued to decline to match the smaller market, but in a world where we genuinely believe in an open, free, competitive market, as our guiding principle, we cannot argue for protectionism, attractive as that may be.
What has been fascinating to see is that many of those that have survived are beginning to thrive. There are massive regional variations in performance, with London and the South-East looking positively rosy, set against the troubled North and over the water in Ireland.
At the time of writing I see the lack of urgency in delivering the MMR by the FSA as meaning that the regulator does not see a vibrant market any time soon. The fact that we went all year awaiting this document and arrived in December without it, shows how flat this market is.
In Europe, the need for a directive to moderate the market is recognised, but national differences will continue to make delivering a constructive solution elusive.
I believe that the broker market is set for another tough year, but with the lessons learned, it is the broker market that should adopt a happier hue and use its multiple skills and strength to continue to demand and deliver outstanding consumer outcomes.
Robert Sinclair
Director, AMI
Since the publication of European Mortgage Directive - 'Credit Agreements Related to Residential Property Directive' or CARRPD, we have seen a raft of work being produced from various European committees, the Polish European Presidency and the European Council itself.
Europe already has directives covering insurance, investments, collectives and unsecured lending, therefore it has long considered the mortgage sector as an area in need of its attention.
The scope of CARRPD is not entirely agreed. At a basic level the directive aims to address core conduct issues. However, since the first draft document was issued by the European Council we have seen a range of committees inputting into its development.
Clearly we would support a level playing field being applied in most instances. In particular, in relation to competency, disclosure and conduct requirements. Furthermore, any authorisation, supervision and registration requirement should not favour lenders over intermediaries.
There is concern that the introduction of European Standard Information Sheet (ESIS) will replace the KFI at great cost to UK industry but with little additional benefit for consumers. Indeed FSA's own studies have questioned the effectiveness of these types of disclosure documents.
Movements have been tabled to retain the KFI as the UK version of the ESIS. However, the MEPs will need to consider whether this should be permissible under the directive or whether a European wide document should be retained to meet the Commissions wider single market objectives.
The directive will be a mix of both minimum and maximum harmonisation requirements. Minimum harmonisation applies basic principles which the UK can then flesh out in its own regulation. However, maximum harmonisation will need to be applied straight from the directive, without deviation by the UK regulator. As such it is very important that maximum harmonisation is applied sparingly and with caution. There is growing support for this to be limited to all but a few areas. For example, the method of calculation used for the Annual Percentage Rate of Charge - the EU mortgage version of APR.
The directive aims to make it easier for businesses to undertake cross border trade. Whilst we may question how realistic this objective will be, given the difference between each states laws and practices, not to mention currencies, as intermediaries it is hard to argue against provisions that could allow UK intermediaries to take their recognised good practices into new markets.
The debate within the directive is who is responsible for firms that operate across Europe. Should it be their own home state or the host state in which they wish to do business. There are pros and cons to both arguments and the end result could see a mix where home states are responsible for some areas and host states for other. This could see firms operating under the host states conduct rules but still being authorised and registered within their home state.
We expect the vote on the directive by the parliament to be made in the first half of 2012. However, the MEPs involved within the committees are due to vote on their own position before this will happen. Also the European presidency will change from Poland to Denmark at the start of next year. It is expected that the Danes will want to introduce their own concerns into the directive, in particular by focusing on disclosure requirements. Therefore we may still have some way to go before we see clarity over what the directive will finally look like.
Alex Revell
AMI Policy Analyst
The shadow of Eurozone debt is going to hang over the capacity of the main UK lenders for some time to come.
Sovereign default, the risk of a domino effect and the potential impact on the balance sheets of debt holding Banks is still seen as a significant on-going risk. The recent stress tests did not measure the impacts of sovereign default although most commentators accept the inevitability of Greek failure.
Domestically the economy continues to show mixed messages with employment growing, combined with hardening long-term unemployment.
There is much anecdotal evidence of part-time work supplanting permanent roles. With economic growth anaemic, inflation on the decline, there is little sign of any increase in bank base rate in the next twelve months. However swap and interbank rates are also softening, giving some interesting pricing points.
Lenders are now competing for volume in a way not seen since 2007, with innovation returning against a backdrop of the regulator still exercised by mortgage fraud. What is as much a solicitor and valuer issue should not be pinned on the brokers back, and AMI will be working to ensure fair play on this in coming months.
However, the delay to the MMR and the on-going work in Brussels on the new mortgage directive also provides opportunity. The FSA continue to deliberate on the most appropriate remedies to apply to ensure a more robust and safer market.
In contrast, the EU is looking to break down barriers, promote competition and protect consumers through ensuring higher standards of professionalism and whole of market advice.
Whilst it now looks as though the "final rules" from both will come in the first half of 2012, who will be in the shade of the other remains unclear.
All signs are that whilst the sun is out and demand for mortgages is improving, the need for lending lenders who want the customers we have is still the challenge.
Brokers need to work hard to match customers profiles to known lender criteria. Explaining the difficulties in getting best buy rates has been and will remain part of the job.
Robert Sinclair
Director, AMI
2011 has started with the expected conflicting messages.
The level of intermediary business continues to be robust with the very limited numbers of first time buyers preferring the advised intermediary route.
The first time buyer plight has caught the attention of the Housing Minister, but the summit he called merely brought a commitment of more talks.
One can't help but wonder if the wrong people were in the room. It was those with great industry knowledge but no power to act.
If results are what is genuinely wanted then I feel a change of casting director may be required.
With inflation continuing to dog the economy, base rate remains as low as it can be. The only way is up and two small moves this year look most likely. May and September are my preferred bets.
Shoe-in for the best supporting actor Oscar has to be Mervyn King as he steadfastly steers the ship through the inflationary waters not allowing such irritants to deflect from broader policy issues.
Stormy waters still at the FSA as its top brass continue to exit the building leaving that boat lacking in senior officers and with its credibility still holed below the waterline.
This lack of experience is beginning to see too many disjointed and poorly executed initiatives landing on an industry still struggling to absorb the previous changes in approach.
I am minded of the team suffering 3 coaches in a season who cannot quite remember which pre-arranged play is still on the list or which type of pass is expected.
That the MMR does not look like being implemented in 2011 is no comfort to all of us still involved in debating the new rules.
The lack of clarity as the compulsory entry of the best overseas film into the UK category through an EU mortgages directive, delivers a quandary.
We are having to fight on two fronts as the Brussels legions now descend on our market, so we must ensure that this does not deliver any surprising outcomes.
Finally, the proposal to move second charge loans to FSA and the MCOB rule book is liable to raise the bar on advice considerably.
Proposals for the need to consider a further advance before a re-mortgage would be further clouded if seconds are brought into this landscape too.
By consolidating into one rule book it may be their demise rather than the growth route envisaged. So the best newcomer may face a premature end at the hands of their new director.
But there is still time for discussion and compromise.
Is there anyone on the bridge of the good ship FSA sufficiently senior who understands lending mixed with social policy issues capable to influence the production and win the day?
Robert Sinclair
Director, AMI
AMI Quarterly economic bulletin