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AI will not replace ‘divergent or creative’ thinking

Speaking at The British Specialist Lending Senate, senior policy adviser at the Association of Mortgage Intermediaries Chloe Timperley said that there is a bit of a dilemma with AI, as it is “fraught with risks”

Article published in Mortgage Solutions

The below is a snapshot of comments made in the course of an open panel discussion on a range of topics, one of which was AI. In practice whilst AI and particularly generative AI technologies carry risks brokers need to be mindful of, they also carry opportunities, and we appreciate broker firms need a balanced view to understand how to navigate this complex area. That’s why AMI is putting together a guide to AI for intermediaries which is due to be published in the next month.

She explained: “It’s so new, it’s exploded onto the scene and a lot of people don’t really know how it works. There’s this race to get it embedded and be an early adopter, but it also feels like you can’t ignore it and you can’t be left behind.”

Timperley said that AI “is not thinking for itself”, so it couldn’t write a piece of content in the same way that a human can.

“So, if you want to write a piece of content, you might have your concepts floating around in your head and then you try and put words to that and hang those words on the idea.

“AI has a data training set of 300 billion words, and to put that into context, the oldest estimate of the known age of the universe is about 27 billion years, so we’re talking about a number that is 11 times bigger than that,” she noted.

Timperley said that AI was taking all of its training data, then the prompt, and predicting word-by-word “what is the most probable word to come next, so it’s flying blind”.

“It’s working on probabilities. When you do your prompt, you have to bear in mind that you are fighting against the weight of all the biases baked into that training data,” she added.

As an example, she said that if you put a mortgage-related question into ChatGPT, but do not qualify in the UK, the answers will tend to be more US-centric, which may not be relevant.

AI will come up with ‘most mainstream option’

Timperley continued on to say that as AI is “based on probabilities and averages”, it was “convergent thinking”, therefore it was “going to come up with the most generic, the most mainstream option”.

Consequently, she said that AI would “not replace divergent or creative thinking”.

However, she said that it did have certain uses, with one being that if you have a lot of thoughts, put them down in a “brain dump”, and then want them to be organised, then AI can do that and “structure it for you”.

“So, it can help you to overcome that blank page syndrome. Another thing it can do is it’s very good at condensing, so ChatGPT can compress that down for you and edit things,” she added.


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