Your December 2024 mortgage & regulatory update

AMI's monthly mortgage & regulatory update, including FCA consultations, reviews and research and FOS small business complaints...

New Chief Executive of AMI announced today

The Association of Mortgage Intermediaries has today announced that Stephanie Charman has been appointed as the new Chief Executive of AMI...

Your November 2024 mortgage & regulatory update

AMI's monthly mortgage & regulatory update, including FCA consultations, surveys and policy statements, and a new green mortgage advice webinar...

What can our market expect under a new government?

As AMI Chief Executive Robert Sinclair prepares to step down, he writes for Moneyfacts on what the market can expect under a new governement...

The Later Life Lending Summit is less than a week away – why should you attend?

There is still time to register for the Later Life Lending Summit in Sheffield on 19th November, brought to you by AMI and the Equity Release Council...
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Your December 2024 mortgage & regulatory update

AMI's monthly mortgage & regulatory update, including FCA consultations, reviews and research and FOS small business complaints...

New Chief Executive of AMI announced today

The Association of Mortgage Intermediaries has today announced that Stephanie Charman has been appointed as the new Chief Executive of AMI...

Your November 2024 mortgage & regulatory update

AMI's monthly mortgage & regulatory update, including FCA consultations, surveys and policy statements, and a new green mortgage advice webinar...

What can our market expect under a new government?

As AMI Chief Executive Robert Sinclair prepares to step down, he writes for Moneyfacts on what the market can expect under a new governement...

The Later Life Lending Summit is less than a week away – why should you attend?

There is still time to register for the Later Life Lending Summit in Sheffield on 19th November, brought to you by AMI and the Equity Release Council...
AMI member? Log in here

Consumer Duty

The AMI team have worked extremely hard over the last year to help our members understand, and stay ahead of, the new Consumer Duty requirements. Most notable is our suite of Consumer Duty factsheets, breaking the rules down into easy-to-understand topics. You can find more information below. You can also find our original work on Consumer Duty in our archive.

Included in our factsheets section is our Information Sharing Guide – developed by the Association of Mortgage Intermediaries, UK Finance, Building Societies Association and the Intermediary Mortgage Lenders Association, to assist their members when considering information sharing requirements under the FCA’s Consumer Duty.

Our work on Consumer Duty is ongoing and we are regularly adding new content – so bookmark this page to stay updated, read the latest Consumer Duty news in our blog, and listen to our new Consumer Duty podcasts.

Consumer Duty Factsheets

The FCA is introducing new requirements aimed at raising standards across retail financial services – this is Consumer Duty. It is still seeing too many instances of poor consumer outcomes and by clarifying the expectations of firms more clearly through new rules and guidance, the FCA hopes to be able to hold poorly performing firms to account more easily. To help our member firms navigate through the Consumer Duty journey, AMI has produced a comprehensive set of factsheets covering each area.
Access the Consumer Duty Factsheets here

Consumer Duty Blog

Visit the Consumer Duty blog page

Dear CEO Letter

A must read for all mortgage intermediary firms

FCA Dear CEO letter on Consumer Duty

AMI comments on specific sections and highlights areas we have sought clarification on from the FCA (updated 31st March 2023)
Click Here to read

Consumer Duty Podcasts

To complement our factsheets and ongoing work on Consumer Duty, we bring you a new series of podcasts dedicated to breaking down the requirements of Consumer Duty into understandable, bite-sized chunks.

Featuring AMI’s Senior Policy Advisers Stacy Penn and Chloe Timperley busting some common myths surrounding Consumer Duty.

If there are particular Consumer Duty related topics you would like us to cover in future podcast episodes, please send us your suggestions.

Consumer Duty podcast series

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AMI is the trading name of The Association of Mortgage Intermediaries Limited which is a company limited by guarantee, registered in England and Wales under the Companies Acts with number 7982341. Our registered address is Celixir House, Stratford Business & Technology Park, Innovation Way, Banbury Road, Stratford-upon-Avon, Warwickshire, CV37 7GZ.

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