Important fee changes for mortgage intermediary firms in 2024/25

The FCA has released its policy statement on the Fees & Levies payable by regulated firms for 2024/25 – we pull out the important fee changes…

AMI secures significant win for the protection industry

We are delighted that the FCA has accepted our argument that the protection industry should be out of scope of the Advice Guidance Boundary Review…

AMI Consumer Duty Factsheets update

Regulated firms are required to bring any closed products and services they continue to offer into the scope of Consumer Duty by 31 July 2024…

Your June ’24 update from AMI Chief Executive Robert Sinclair

AMI Chief Executive Robert Sinclair gives his June update in what has been a quiet month for the industry with the upcoming general election…

Upcoming Webinars on Green Mortgages

AMI, via its Green Mortgage Advice Initiative (formerly MCAG), is delighted to present two upcoming webinars on the evolving world of green mortgages…

Enhanced FCA security for the Supervision Hub

The FCA has confirmed it will be applying changes to the process of verifying callers to the FCA Supervision Hub…

Edit Content

Log in here for full access to all our great content


Please log in below with your username (which is your email address), using all lower-case letters.


Forgotten your password?
No problem, simply tell us you have forgotten your password to receive instructions instantly via email.

Having problems logging in?
If you are a current member but are unable to login, please first make sure you are using all lower-case letters for your username/email address. If you still have difficulties, please contact us via email at so we can rectify your problem.

Not a member?
Learn more about the benefits of becoming a member or apply online and we will be in touch.

Consumer Duty

Consumer Duty

The AMI team have worked extremely hard over the last year to help our members understand, and stay ahead of, the new Consumer Duty requirements. Most notable is our suite of Consumer Duty factsheets, breaking the rules down into easy-to-understand topics. You can find more information below. You can also find our original work on Consumer Duty in our archive.

Included in our factsheets section is our Information Sharing Guide – developed by the Association of Mortgage Intermediaries, UK Finance, Building Societies Association and the Intermediary Mortgage Lenders Association, to assist their members when considering information sharing requirements under the FCA’s Consumer Duty.

Our work on Consumer Duty is ongoing and we are regularly adding new content – so bookmark this page to stay updated, read the latest Consumer Duty news in our blog, and listen to our new Consumer Duty podcasts.

Consumer Duty Factsheets

The FCA is introducing new requirements aimed at raising standards across retail financial services – this is Consumer Duty. It is still seeing too many instances of poor consumer outcomes and by clarifying the expectations of firms more clearly through new rules and guidance, the FCA hopes to be able to hold poorly performing firms to account more easily. To help our member firms navigate through the Consumer Duty journey, AMI has produced a comprehensive set of factsheets covering each area.

Consumer Duty Blog

Dear CEO Letter

A must read for all mortgage intermediary firms

FCA Dear CEO letter on Consumer Duty

AMI comments on specific sections and highlights areas we have sought clarification on from the FCA (updated 31st March 2023)

Consumer Duty Podcasts

To complement our factsheets and ongoing work on Consumer Duty, we bring you a new series of podcasts dedicated to breaking down the requirements of Consumer Duty into understandable, bite-sized chunks.

Featuring AMI’s Senior Policy Advisers Stacy Penn and Chloe Timperley busting some common myths surrounding Consumer Duty.

If there are particular Consumer Duty related topics you would like us to cover in future podcast episodes, please send us your suggestions.


Forgot Password?

Join Us