The AMI team have worked extremely hard over the last year to help our members understand, and stay ahead of, the new Consumer Duty requirements. Most notable is our suite of Consumer Duty factsheets, breaking the rules down into easy-to-understand topics. You can find more information below. You can also find our original work on Consumer Duty in our archive.
Included in our factsheets section is our Information Sharing Guide – developed by the Association of Mortgage Intermediaries, UK Finance, Building Societies Association and the Intermediary Mortgage Lenders Association, to assist their members when considering information sharing requirements under the FCA’s Consumer Duty.
Our work on Consumer Duty is ongoing and we are regularly adding new content – so bookmark this page to stay updated, read the latest Consumer Duty news in our blog, and listen to our new Consumer Duty podcasts.
Regulated firms are required to bring any closed products and services they continue to offer into the scope of Consumer Duty by 31 July 2024…
On the 20th February 2024, Sheldon Mills delivered a keynote speech entitled ‘Consumer Duty: the art of the possible in a year’ at a KPMG event…
On 6th December 2023, the FCA hosted a webinar titled Consumer Duty: The next steps – we draw out the key points of relevance to mortgage intermediary firms…
To complement our factsheets and ongoing work on Consumer Duty, we bring you a new series of podcasts dedicated to breaking down the requirements of Consumer Duty into understandable, bite-sized chunks.
Featuring AMI’s Senior Policy Advisers Stacy Penn and Chloe Timperley busting some common myths surrounding Consumer Duty.
If there are particular Consumer Duty related topics you would like us to cover in future podcast episodes, please send us your suggestions.
