Episode four of AMI’s Consumer Duty podcast is available now

In this episode Stacy Penn and Chloe Timperley, both Senior Policy Advisers at the Association of Mortgage Intermediaries (AMI), look back at 2023 and forward to 2024 from a Consumer Duty perspective.

In this 40-minute episode we discuss:

  • The opportunities presented by Consumer Duty and why it shouldn’t be viewed as simply another regulatory requirement.
  • Examples of changes made by mortgage intermediary firms.
  • Challenges encountered by firms and ways to overcome.
  • 31 July 2024 deadlines – what these are and how firms can prepare.
  • Other areas AMI feels firms should pay close attention to.

Firms are encouraged to read AMI’s Consumer Duty factsheets to understand the full breadth of the Consumer Duty requirements.

If there are particular Consumer Duty related topics you would like us to cover in future podcast episodes, please send us your suggestions.