As a membership-based association dedicated to serving the mortgage industry, the Association of Mortgage Intermediaries (AMI) is committed to maintaining your privacy. The following information describes the practices we maintain regarding any personal information that which we receive about you. Please take a moment to review our privacy statement and to then contact us with any questions or concerns you may have.
Why we collect personal information:
We collect personal information for many different reasons related to the running of AMI. The three main purposes are: first, if you are or apply to be a member, second if you (or someone on your behalf) registers for one of our events, and third if you ask us to send you any publication or other information.
We also collect website and email usage information. Please see the paragraphs below on Cookies , IP addresses , and Pixel tags for more information.
How we use and share your information
If you are an AMI member we will use your personal information to administer your membership.
If you have asked us to send you any guides, documentation, email alerts or other information we will use your details to send this to you.
If you have registered for an AMI event, we will use your details to send you the relevant information pack, and to include your name on the delegate list (which is available to other delegates) and for other purposes related to our running of the event.
We also use third party companies to help us provide our services. These companies will only use your personal data under our strict instruction.
We reserve the right to share your personal information with a third party without your consent where it is permitted by law, including if:
- the disclosure is required by law or by a regulator with authority over us or you, such as where there is a court order, statutory obligation or FCA request; and/or
- we believe that such disclosure is necessary in order to assist in the prevention or detection of any criminal action (including fraud) or is otherwise in the overriding public interest.
In the unlikely event that we transfer your personal data outside the EEA we will ensure that an adequate level of protection is in place to protect your personal information.
Where you have agreed, we will send you details of AMI programs, products, activities and events which are run by us or by one of our partners. We may share your information with our partner so they can provide you with those details directly.
AMI is committed to only sending you marketing communications that you have clearly expressed an interest in receiving. If you wish to unsubscribe from emails sent by AMI, you may do so at any time by clicking on the “unsubscribe” link that appears in all emails. Otherwise, you can always Contact Us.
AMI is committed to keeping your personal information secure. AMI keeps all personal information in a secure server. We also have appropriate security measures in place in our physical facilities.
While we strive to protect your personal information, due to the nature of the internet we cannot guarantee the security of any information you transmit to us. With this in mind, we urge you to take every precaution to protect your personal information while you are online.
How long we keep your personal information
We only keep personal information for so long as is reasonably necessary. For example, if you are a member, we will keep your details for the period of your membership and for 6 years afterwards, to deal with any ongoing claims or complaints.
Updating your personal information
You are entitled to see the information we hold about you and to update any inaccuracies. We are entitled to charge a £10 fee for providing you with a copy of your personal information. If you would like to review or update your personal information please Contact Us.
A cookie is a small text file that is downloaded onto a device when you access certain websites. Cookies are then sent back to the originating website on each subsequent visit. They allow the website to recognise your device and store some information about your preferences or past actions. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve the functionality of our website in order to tailor it to members’ needs. We only use this information for statistical analysis purposes and our cookies are not shared with any third parties.
Cookies come in many forms. We have set out below the main types of cookies that we use:
Google Analytics – These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. This information is completely anonymous. Information on how to opt out of Google Analytics can be found here.
HubSpot – These cookies are used to collect information about how visitors use our website and help identify them when they return to our site. We use the information gathered by these cookies to help us improve our website functionality and content. To find out more about the cookies collected via our use of HubSpot click here to view the latest information from HubSpot’s website.
Denial of Service Prevention – We use WP-Emember cookies which are session cookies for members who have logged into the website in order to read member-only information. We also use Wordfence cookies which check for suspicious traffic and deny access by blocking the IP address.
3rd Party – To support our content, we sometimes embed photos and videos from websites, e.g. YouTube. As a result, when you visit a page containing such content, you may be presented with cookies from these websites. AMI does not control the dissemination of these cookies and you should check the relevant third party’s website for more information.
Social website cookies – So that you can easily like or share our content through social media, e.g. Twitter, we have included sharing buttons on our website. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. These sites are likely to be collecting information and may use that information. AMI does not control the dissemination of these cookies. You should check the respective policies of each of these sites to see exactly how they use your information.
If you wish to restrict or block the cookies which are set by this website, or indeed any other website, you can do this through your browser settings. The help function within your browser should tell you how.
If you do not want to receive cookies from our website, you may set your browser to restrict or block cookies. You can do this through your browser settings; from the “Tools” section in your browser or from the menu if using Google Chrome.
We recommend that you leave cookies active. Bear in mind that if you block or turn off cookies, some webpages may not display correctly and you may be prevented from taking full advantage of the website.
AMI also collects IP addresses of those browsing our sites as a way of tracking site usage. We do not track any individual person’s activities using IP addresses. Instead, we use this information solely to determine the number of times browsers view a page of our site and to aggregate information that allows us to continuously improve the quality of our Website.
Pixel tags (also called clear gifs or web bugs) are used to track who is reading a web page or e-mail, when, and from what computer.
They provide us with information about your interaction with our email messages (if you receive messages in html format) and to record some of the pages you consequently visit on our Website.
We use this information so we can provide you with information tailored to your needs and interests, better plan our future campaigns and upgrading visitor information used in reporting statistics.
Pixel tag technology is used to analyse the reading habits of our membership in order to review and improve services to members and on occasion may use this for marketing purposes.
How to Contact Us
You can contact us by email firstname.lastname@example.org or by writing to us at our Membership Department, The Association of Mortgage Intermediaries, Midsummer Court, 314 Midsummer Boulevard, Milton Keynes, MK9 2UB