Making Protection Personal

AMI Senior Policy Adviser Stacy Penn discusses AMI's fifth Protection Viewpoint Report: Making Protection Personal, in the latest article for Moneyfacts...

A fond farewell from AMI Chief Executive Robert Sinclair

Robert Sinclair gives final monthly update as AMI Chief Executive, looking back at his tenure and providing his parting views on the FCA...

January 2025 Latest FOS complaints – AMI comments

Read some of the latest FOS complaints that may be of interest to mortgage intermediary firms, including AMI's comments...

Your December 2024 mortgage & regulatory update

AMI's monthly mortgage & regulatory update, including FCA consultations, reviews and research and FOS small business complaints...

New Chief Executive of AMI announced today

The Association of Mortgage Intermediaries has today announced that Stephanie Charman has been appointed as the new Chief Executive of AMI...
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Making Protection Personal

AMI Senior Policy Adviser Stacy Penn discusses AMI's fifth Protection Viewpoint Report: Making Protection Personal, in the latest article for Moneyfacts...

A fond farewell from AMI Chief Executive Robert Sinclair

Robert Sinclair gives final monthly update as AMI Chief Executive, looking back at his tenure and providing his parting views on the FCA...

January 2025 Latest FOS complaints – AMI comments

Read some of the latest FOS complaints that may be of interest to mortgage intermediary firms, including AMI's comments...

Your December 2024 mortgage & regulatory update

AMI's monthly mortgage & regulatory update, including FCA consultations, reviews and research and FOS small business complaints...

New Chief Executive of AMI announced today

The Association of Mortgage Intermediaries has today announced that Stephanie Charman has been appointed as the new Chief Executive of AMI...
AMI member? Log in here

Redress payments halve for mortgage businesses

The FCA’s latest Complaints Data has revealed that mortgage businesses paid out less than half the amount in redress (£3.9 million vs £8.3 million) in the first half of 2022 than they did over the same period the year before, despite complaints volumes only dropping by 11%.

Other regulated financial firms saw redress levels remain relatively stable, though there was a small overall reduction in the proportion of complaints upheld.

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AMI is the trading name of The Association of Mortgage Intermediaries Limited which is a company limited by guarantee, registered in England and Wales under the Companies Acts with number 7982341. Our registered address is Celixir House, Stratford Business & Technology Park, Innovation Way, Banbury Road, Stratford-upon-Avon, Warwickshire, CV37 7GZ.

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