Complaints against the regulators – updated complaints scheme
The FCA has published a Policy Statement confirming changes to its Complaints Scheme. This is a scheme for handling complaints against the Regulators…
Recent updates relating to the AR regime
Principal firms with ARs may find of interest a new FCA page on how to report AR data, and a recent UK court case involving a principal firm and AR…
Your July update from AMI Chief Executive Robert Sinclair
AMI Chief Executive Robert Sinclair on Consumer Duty, mental health, broker/lender relationships and the new mortgage charter…
FCA Financial Lives survey
The FCA has recently released findings from its May 2022 Financial Lives survey. Carried out every two years, it provides nationally representative data…
July 2023 Latest FOS complaints – AMI comments
Latest FOS complaints that may be of interest to mortgage intermediary firms, including AMI’s comments…
Group insurance policies
We are aware some mortgage intermediary firms may provide advice on group insurance policies, although this is typically a niche advice area in our sector…
Supporting customers in financial difficulty – insurance
The FCA has issued guidance on supporting insurance customers in financial difficulty…
Are you a second charge broker?
With the Consumer Duty in mind, the FCA plans to carry out work in the second charge market…
FCA to launch an updated Form A
The FCA has confirmed it will be launching an updated Form A for public testing later this year…
PII – requirements for principal firms
Recent FCA analysis has shown that some firms do not have adequate PII – we remind firms of the requirements…
