We encourage firms that advise on protection and/or GI products to read the FCA’s Consumer Duty Dear CEO letter. Click here to access.
Whilst this letter is aimed at both insurers and intermediary firms, there are messages relevant to mortgage intermediary firms distributing these types of products.
The Consumer Duty goes wider than the enhanced product governance requirements that came into effect in this area of the market in 2021 and therefore even if firms believe they are meeting requirements set out in PROD 4, they should still include GI and protection products and services in scope of their wider Consumer Duty work.
Please see AMI’s dedicated GI and protection Consumer Duty factsheet for guidance.
© 2025 Association of Mortgage Intermediaries Limited.
AMI is the trading name of The Association of Mortgage Intermediaries Limited which is a company limited by guarantee, registered in England and Wales under the Companies Acts with number 7982341. Our registered address is Celixir House, Stratford Business & Technology Park, Innovation Way, Banbury Road, Stratford-upon-Avon, Warwickshire, CV37 7GZ.
Please note that we are a trade body and, as such, we do not provide mortgage advice to individuals. If you require mortgage advice, please contact an FCA certified mortgage broker who will be able to discuss your needs and advise you fully of your options.
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