FCA Consumer Duty Information for Firms Update

update-1672353_1280

The FCA have updated their Consumer Duty information for firms page in response to ongoing queries and discussions around various concepts in the new rules. When we shared this page with members previously, it only had the sections on board champions and the definition of closed products (it also had a bit on October implementation plans, but this has been removed now the deadline has passed).

The FCA has expanded the page considerably. Below are the topics that may be of relevance to mortgage intermediary firms (click here to read the guidance):

  • Our expectations for outcomes monitoring
  • Retrospective application
  • Proportionality
  • Requirements for firms seeking authorisation
  • Portfolio and sector communications*
  • How the Duty applies to firms throughout the distribution chain
  • Information-sharing in the distribution chain
  • Clarifying the scope

*the remainder of these are expected in early 2023. The FCA has already issued a portfolio letter to ‘Independent Financial Advisers and Intermediaries’, however this is aimed at wealth and pensions advisers.

We will incorporate these clarifications into our future communications and guidance on Consumer Duty, and if firms have any questions, please get in touch.